Privacy Policy

Our contact details

Name: Maria Chrysostomou, Reflexology and Reiki Wellness

Address: 11 Fore Street, Wellington, Somerset, TA21 8AA

Phone Number: 07730 039038

E-mail: maria@reflexologyandreikiwellness.co.uk

Website: www.reflexologyandreikiwellness.co.uk

The type of personal information we collect

To give professional reflexology treatments, we will need to ask for and keep information about your health. We will only use this for informing reflexology treatments and any advice we give because of your treatment. The information to be held is:

Your contact details
Medical history and other health-related information
Treatment details and related notes

How we get personal information and why we hold it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

For informing reflexology treatments and any advice we give because of your treatment

Who we share your information with

We will never share your data with anyone else, ever. We are committed to maintaining the confidentiality of your health information and personal details at all times.

Who we share your information with

Provide you with the best possible treatment options, support and advice.

Lawful Basis for holding and using Client Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Maria Chrysostomou on the details at the top of this Policy

(b) We have a contractual obligation

1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)

1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

(d) We have a vital interest

(e) We need it to perform a public task

(f) We have a legitimate interest, i.e.my requirement to retain the information to provide you with the best possible treatment options and advice

As we hold special category data (i.e. health related information*), the additional condition under which we hold and use this information is: for us to fulfil our role as a health care practitioner bound under the Association of Reflexologist’s Confidentiality as defined in the Association of Reflexologist’s Code of Practice and Ethics.

Protecting your Personal Data - How we store your personal information

We are committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. We will contact you using the contact preferences you have given us.

We keep your contact details and treatment notes for 7 years from the last treatment date. We will then dispose your information by shredding paper versions and deleting digital data (i.e. your contact details, emails etc).

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us on: maria@reflexologyandreikiwellness.co.uk, Tel: 07730 039038, 11 Fore Street, Wellington, Somerset, TA21 8AA

Therapist's rights

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.

How to complain

If you have any concerns about our use of your personal information, please ask us for our GDPR Complaints Procedure.

* For information purposes we have obtained agreement from the ICO that Association of Reflexologist Members may be treated as Healthcare Professionals for the purposes of obtaining special category data.